Reveal What People Really Feel
Gain deeper understanding.
Uncover ‘a-ha’ moments.
Tell a more complete story.
People don’t always say or type what they really think, mean, or feel
Phebi goes beyond the words people choose, tapping into voice signals to uncover their emotions and deliver new insights about their experiences, intentions, and needs.
Phebi software combines voice tech, trusted behavioral science, and AI to instantly detect and quantify people’s nonconscious emotions as they speak.
Research shows that 38% of emotion is communicated via voice tone alone.
Whether you’re doing quant, qual or CX work, whether you’re working in rapid response mode or at scale, with Phebi’s fast, accurate analysis of people’s ‘System 1’ emotions you’ll gain new, in-depth insights you can’t get any other way.
Collect and use voice and video data. Analyze it more deeply.
Tell the next-level story with a compelling presentation.
It’s easy to gather audio and video
Quickly create a seamless UX for voice and video responses to surveys on your platform without coding. Upload existing audio files. Hear what people have to say via automated voice surveys. You can even dial Phebi into conference calls and detect emotion in real-time.
A rich set of data prep tools make analysis efficient
Quickly get ready to do in-depth analysis with robust data prep tools. Import demographic and other variables. View and tag transcripts. Listen to audio and video and see detected emotion. Let an LLM find parts of speech, brand names, etc. for you. Sort by the most emotional moments. And more.
Create and deliver emotional intelligence with an AI Co-pilot, emotion-savvy reports, and showreels
Explore, summarize, and compare both words and emotions with a secure AI Co-pilot. See interactive emotion reports and visualizations; export the best views with a click. Filter audio and video clips by tags and emotions, then drag and drop them to create showreels.
Phebi is a ‘Swiss Army knife’ you’ll use across MR & CX use cases
Leading agencies and global brands love Phebi’s flexibility, relying on its innovative AI and proprietary emotion scoring to deliver emotional intelligence in all sorts of use cases, including:
- Voice and video responses to surveys and opinion polls
- In-depth interviews, focus groups, and other qualitative methods
- Call center conversations
- Customer experience (CX), Voice of the customer (VoC) and employee engagement studies
Phebi’s customers unlock new insights that drive better outcomes
A QSR gathered next-level reactions to inform a new pizza concept!
A provider used a patient panel to understand authentic emotions!
An online retailer tracked opinions of its site vs. competitive sites!
A major pharma company used IDIs to understand patient journeys!
A health researcher predicted openness to a new vaccine!
A food company gauged responses to selected brand concepts!
A bank mapped improvement in customer experience!
A CPG brand quantified responses to snacks among moms and kids.
See Phebi in action
Get a personalized demo.